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eALERTS
FREQUENTLY ASKED QUESTIONS
1. What are eAlerts? eAlerts are emails sent to you to notify you of certain transactions happening on your account. Each eAlert can be sent to up to 3 email addresses, within minutes of the actual transaction. 2. How do I set up an eAlert? Click the "Add eAlert"  image to begin. Choose the type of eAlert you would like to set up. 3. When will I receive an eAlert? In the eAlerts setup section there are two fields called "Send eAlerts From" and "Until". Enter the range of hours of the day you would like your eAlerts to be sent. If an eAlert is triggered but it is not during these hours, your eAlert will be sent the following day. 4. How soon after I set up an eAlert will I begin receiving them? Immediately. eAlerts are real time. 5. What is Minimum Balance? The Low Balance Alert will notify you when your balance drops below the amount specified in this field. 6. What is Minimum Purchase Amount? In the set up screen for the Large Debit Card Purchase eAlert, there is a field called Minimum Purchase Amount. You will be notified when a debit card purchase is made on your account that matches or exceeds this value. 7. What is Email Detail Level? If you would like your eAlert to contain the Transaction Time/Date, Amount, and New Balance, choose "Specific - Full Detail". You can also have limited information sent by choosing "Moderate - Some Detail" and "Generic - No Detail". Examples: Generic - No Detail
8. Can an eAlert be sent to my cell phone? Yes. You must know the email address of your phone and premium text messaging charges from you phone carrier will apply. Alltel [10-digit phone number]@message.alltel.com Example: 2125551212@message.alltel.com AT&T Wireless (now part of Cingular) [10-digit phone number]@mmode.com Example: 2125551212@mmode.com Boost Mobile [10-digit phone number]@myboostmobile.com Example: 2125551212@myboostmobile.com Cingular [10-digit phone number]@mobile.mycingular.com OR [10-digit number]@cingularme.com Example: 4152221212@cingularme.com Nextel (now part of Sprint Nextel) [10-digit telephone number]@messaging.nextel.com Example: 7035551234@messaging.nextel.com Sprint PCS (now Sprint Nextel) [10-digit phone number]@messaging.sprintpcs.com Example: 2125551234@messaging.sprintpcs.com T-Mobile [10-digit phone number]@tmomail.net Example: 4251234567@tmomail.net Verizon [10-digit phone number]@vtext.com Example: 5552223333@vtext.com Virgin Mobile USA [10-digit phone number]@vmobl.com Example: 5551234567@vmobl.com Note: If all this seems complicated, there's an easier way to send email to any phone, no matter what its carrier. Just address it to [10-digit phone number]@teleflip.com Example: 2125551212@teleflip.com 9. Can I see my past eAlerts? Yes, we keep the last 90 days history. You can view them by using the "eAlerts Sent" section. Type in the "From" and "To" dates to see your past eAlerts. 10. How can I change my eAlerts? Click the "Edit"  image next to the eAlert you would like to change. This will bring up a form that will allow you to edit all of the details for this eAlert. Click the "Continue" button once you have completed your changes. 11. How can I stop receiving eAlerts? Click the "Delete"  image next to the eAlert you would like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts simply delete each eAlert you are signed up for. 12. How many eAlerts am I allowed to sign up for? There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert. For Example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it email your cell phone anytime your account balance drops below $50.00. Below are included screenshots on how to setup your eAlerts! Please enjoy!
Select the eAlert! Type to begin setting up and press “continue”
Minimum Balance & All Monetary Fields: all monetary fields must have the decimal places present. If you wish to set a minimum balance for $100, then the cents *must be included* or else the eAlert will not function as you intend it to. | ||||
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